Shipping policy
Last updated: 3 October 2026
1. Delivery area
We currently deliver to UK mainland addresses and Northern Ireland.
We do not currently provide standard website delivery to the Channel Islands, Isle of Man or international destinations unless separately agreed.
2. Carriers
Depending on the order and service selected, we may use:
Royal Mail;
DPD;
Evri;
DHL; or
UPS.
We may use another appropriate equivalent carrier where reasonably necessary.
3. Delivery services
Options may include:
Standard / Tracked 48;
Express / Tracked 24;
next-business-day delivery; and
timed next-day delivery such as before 1pm.
Available services and prices are shown at checkout where applicable.
4. Production times
Typical production times before dispatch are:
Printed garments: approximately 1–3 business days.
DTF transfers and Gang Sheets: approximately 1–2 business days.
Embroidery: approximately 1–4 business days.
These are production estimates and do not include carrier transit time.
Large orders, stock availability, complex artwork and customer clarification may affect production times.
5. Same-Day DTF Gang Sheets
Eligible Same-Day DTF orders submitted before 12:00 noon UK time on a business day are intended to be produced and dispatched on that business day.
The standard DTF Gang Sheet width is 22 inches / approximately 56 cm.
The minimum Gang Sheet length is 1 metre / approximately 39.37 inches.
Same-day processing requires print-ready artwork and complete order information.
Where artwork is unsuitable or requires clarification, we will attempt to contact the customer.
If necessary information is not provided, the order may be delayed or cancelled and refunded where appropriate rather than knowingly producing an unusable product.
Same-day dispatch does not mean same-day delivery.
6. Delivery times
Carrier delivery periods are generally estimates unless a particular service is expressly sold as guaranteed.
Customers ordering for an event or deadline should allow additional time.
7. Free delivery
Free standard shipping may be available on qualifying orders over £100.
Any applicable conditions or exclusions will be displayed on the website or at checkout.
8. Collection
Free customer collection is available for eligible orders.
Collection address:
Pinery Printwear
New Wave House
4 Humber Road
London
NW2 6DW
Please wait until you have received confirmation that your order is ready before travelling to collect it.
9. Uncollected orders
Orders will normally be held for up to 30 days after notification that they are ready.
After this period, contact us to make further collection or delivery arrangements.
Personalised products do not become refundable simply because they have not been collected.
10. Delivery addresses
Customers are responsible for providing accurate delivery details.
We will normally attempt to accommodate an address amendment requested within one hour after ordering where reasonably possible.
Once an order has been dispatched, the delivery address cannot normally be changed by us.
11. Incorrect addresses and returned parcels
Where a parcel is returned because the customer supplied an incorrect or incomplete address, failed to collect it or otherwise caused an unsuccessful delivery, we may require payment of a further shipping charge before resending it.
A payment link may be provided.
Customised products will not normally be refunded simply because the customer no longer wishes to pay for redelivery following an incorrect customer-supplied address.
This does not affect legal rights where the delivery problem is our responsibility.
12. PO Boxes
We may ship to PO Boxes where the selected carrier and service allow this.
Some courier or express services may require a physical delivery address.
13. Lost parcels
If a parcel has not arrived, please contact us.
We will normally investigate the matter with the relevant carrier.
A period of approximately 14 days may be used as an operational investigation period where appropriate, but this does not reduce a consumer's statutory rights.
Where a parcel is confirmed lost or cannot reasonably be located, we will provide the appropriate remedy according to the circumstances and applicable law.
14. Damage in transit
Please contact us promptly and provide photographs showing the product, parcel and relevant packaging where possible.
Please retain the packaging while the matter is investigated.
15. Events and deadlines
Unless we expressly confirm otherwise, estimated production and delivery dates are not guarantees that an order will arrive before a wedding, event, launch, birthday or other deadline.
Please allow sufficient time when ordering.
16. Dropshipping
Our dropshipping fulfilment service is available to business customers.
The business customer is responsible for providing accurate recipient delivery details.
Dropshipping packaging is not guaranteed to be entirely unbranded.
Courier, packaging supplier or Pinery Printwear information may appear where operationally necessary.
